Serving Up Success
When David Piedra interviewed with Executive Director Ann Rich eight years ago, he was in between jobs and hoping to supplement his income as a part-time shuttle driver. When Ann saw his extensive experience in the food and beverage industry, she took a chance and asked if he would be interested in a lead server position at Juleps, the restaurant at Miralea Active Lifestyle Community. Now, he’s the general manager for NEXDINE Hospitality, who manages two of Masonic Homes Kentucky’s restaurants, Juleps and Palette on the Louisville Campus.
“After reviewing my resume, Ann asked if I would be interested in seeing the restaurant,” said David. “I didn’t even realize they had a full-service restaurant, and she shared that construction was underway for another community, Meadow, which would also have its own restaurant.”
David was a great fit, and he helped open the Meadow’s restaurant Palette. His experience was so positive, his wife decided to apply at Sproutlings Pediatric Day Care & Preschool as a teacher and enroll their children.
Raising children, working full-time and supporting his wife when she went to college to earn her nursing degree was his focus for many years. He politely declined growth opportunities during this time, a decision he has no regrets about.
“I was blessed to be offered promotions, but the timing just wasn’t right,” said David.
Then, he talked to NEXDINE management when the general manager position became available. And, the timing was perfect.
David now runs both restaurants, and handles all the responsibilities that go along with managing two crews including scheduling, finances and training. He has a rapport with residents and other Independent Living employees.
“I have a great relationship with my employees, the residents and leadership,” said David. “I’m focused on changing the culture, implementing NEXDINE’s policies and making positive changes.”
His favorite word is consistency. “I use the word consistency on a regular basis, from using consistent recipes and cooking-styles to being consistent in delivering great customer service.”
He also values resident input. “The only way we can improve is if our residents tell us when there are issues, and when things are going well. It’s not a criticism, it’s an opportunity.”
Ann agrees that David is a great fit for the role. “David’s experience and personality make him the ideal general manager,” said Ann. “He understands the business, the residents and models impeccable customer service skills. He is respected by both employees and residents.” She added, “Timing is everything! He is at a point in his life where he can give this position the time needed to do an exemplary job.”
