Visitor Guidelines

We understand how important it is to stay connected, especially during this time. We are excited to offer social distancing visit opportunities for families/friends to connect with their loved ones. In order to safeguard and protect our residents/patients, we have set forth the following guidelines for each community.  

Crescent Grove Memory & Personal Care Community: Window Visits

  • Window visits will be set up by appointment on Monday through Friday, 9 – 11 am and 1 – 4 pm.
  • Visits must be scheduled 24 hours in advance. Walk-in visits are not permitted.
  • Visits will be available each half hour in 15-minute increments.
  • Visit appointments are based on schedule time and not arrival time.
  • Visitors should arrive 5 minutes before your scheduled appointment to complete the Visitor Attestation Form.
  • Visits will be immediately discontinued for a specified time if cases of COVID-19 are reported among the community residents/patients or staff.
  • Visitors may only meet with one resident at a time. Only two visitors are allowed per visit.
  • Residents and their visitors must wear masks while arriving at and while attending their visit. Visitors must bring their own mask.
  • Staff are required to monitor the visits, but will do their best to allow privacy.
  • Public restrooms and water fountains will be closed and are not available for visitors or residents to use.
  • Residents in isolation cannot participate in visits. Virtual Visits can be scheduled by contacting Jenny Vermillion at jvermillion@masonicky.com.
  • Each resident/patient is allowed only one visit per month to make visit opportunities available for others.
  • Pets are allowed and must be on a leash.
  • Windows will not be open; you must bring a mobile phone to call a conference line to better hear and speak to the resident/patient.

Visits may be scheduled here.

Grove Pointe Assisted Living Community: In-person Visits

  • In-person visits will be set up by appointment on Monday through Friday, 9 – 11 am and 1 – 4 pm.
  • Visits must be scheduled at least 24 hours in advance. Walk-in visits are not permitted.
  • Only two visitors are allowed per visit.  
  • Visits will be available each half hour in 15-minute increments. Visit appointments are based on schedule time and not arrival time. 
  • All visits must allow for social distancing of six feet apart. Staff will sanitize the visiting location between each visit.  
  • Each resident is allowed only one visit per month to make visit opportunities available for others. 
  • Visitors should arrive five minutes before your scheduled appointment to complete the Visitor Attestation Form.
  • Residents and their visitors must wear masks while arriving at and during their visit.
  • Visits will take place in the second-floor Activity Room.
  •  Staff are required to monitor visits, but will do their best to allow privacy.
  • Residents in isolation cannot participate in visits. Virtual Visits can be scheduled by contacting Donna Lay at dlay@masonicky.com.   
  • No personal deliveries are accepted during visits. 
  • Pets are allowed, must be on a leash and distance six feet from resident. Pet paws must be sanitized before entering the building. Pet owner must supply an up-to-date vaccination record to the community.
  • Public restrooms and water fountains will be closed and not available for visitors or residents to use.
  • In-Person Visits will be immediately discontinued for a specified time if cases of COVID-19 are reported among the community residents/patients or staff.

Visits may be scheduled here. 

Sam Swope Care Center: Window Visits

  • Window visits may be scheduled Monday, Wednesday, Friday from 9 to 11 am and 1 to 4 pm. No visits on Saturday or Sunday.
  • Visits must be scheduled 24 hours in advance. Walk-in visits are not permitted.
  • Visits will be available each half hour in 15-minute increments.
  • Visit appointments are based on schedule time and not arrival time.
  • Visitors should arrive 5 minutes before your scheduled appointment to complete the Visitor Attestation Form.
  • Visits will be immediately discontinued for a specified time if cases of COVID-19 are reported among the community residents/patients or staff.
  • Visitors may only meet with one resident at a time. Only two visitors are allowed per visit.
  • Residents and their visitors must wear masks while arriving at and while attending their visit. Visitors must bring their own mask.
  • Staff are required to monitor the visits, but will do their best to allow privacy.
  • Public restrooms and water fountains will be closed and are not available for visitors or residents to use.
  • Residents in isolation cannot participate in visits. Virtual Visits can be scheduled by contacting Amanda Dowdle at adowdle@masonicky.com.
  • Each resident/patient is allowed only one visit per month to make visit opportunities available for others.
  • Pets are allowed and must be on a leash.
  • Windows will not be open; you must bring a mobile phone to call a conference line to better hear and speak to the resident/patient.

Visits may be scheduled here.

Meadow, Miralea and Village Active Lifestyle Communities: In-person Visits

  • May have visitors on campus for in-person, social-distancing visits, any day from 8:30 am to 5 pm. Visitors must exit campus before 5 pm. 
  • MEADOW ONLY: In-person, indoor visits will be cancelled until Wednesday, October 28. Outdoor visits can proceed as usual.
  • Only two visitors are allowed per visit. 
  • Pets are allowed, must be on a leash and distance six feet from resident. Pet paws must be sanitized before entering the building. Pet owner must supply an up-to-date vaccination record to the community. 
  • Visits must occur outside of the building. Visitors are prohibited from entering campus buildings, foyers and interior courtyards. 
  • Residents and visitors must wear masks.  
  • Avoid socializing in groups that do not readily allow for appropriate 6-foot physical distancing. Proper distancing is not always possible for both residents and visitors to visit together on first-floor patios. 
  • Pets are allowed, must be on a leash and distance six feet from resident. Pet paws must be sanitized before entering the building. Pet owner must supply an up-to-date vaccination record to the community.
  • All visitors are required to complete a Visitor Attestation Form.
  • Try to coordinate deliveries at the same time as visits to help limit traffic onto the campus. 
  • In-person visits can be scheduled by contacting the concierge at your loved one’s community.
    • Meadow Concierge: 502.340.2134
    • Miralea Concierge: 502.873.2330
    • Village Business Office: 502.894.0195
  • Virtual Visits can be scheduled by contacting: 

Masonic Home Shelbyville and Pillars Assisted Living: In-person Visits

  • Visits will be available in 30-minute increments. 
  • Visits will occur in one of two locations; front porch unless temperatures are below 70 degrees, then visits will be moved to the library located by the Pillar’s entrance.
  • Visits are available on Tuesdays, Wednesdays and Thursdays from 1 – 4 pm. 
  • All previously scheduled Window Visits will be changed to In-person Visits at the same date and time, unless a Window Visit is requested.
  • Walk-in visits are not permitted. Visits must be scheduled at least 24 hours in advance. 
  • Visitors may only meet with one resident at a time. Only two visitors are allowed per visit. 
  • Visit appointments are based on schedule time not arrival time. 
  • Staff are required to monitor the visits, and will do their best to allow privacy. 
  • Public restrooms and water fountains will be closed and are not available for visitors or residents to use. 
  • Residents and visitors must wear masks while arriving at and during their visit. Visitors must supply their own mask.
  • A visit will be immediately canceled if the visitor or resident is unwilling or unable to comply with the recommended guidelines and future visits will be prohibited.  
  • During Window Visits, windows will not be open. You must bring a mobile phone to call a conference line to better hear and speak to the resident/patient.  
  • No personal deliveries are accepted during visits. 
  • Each resident/patient is allowed only one visit per month to make visit opportunities available for others.   
  • Pets are allowed, must be on a leash and distance six feet from resident. Pet paws must be sanitized before entering the building. Pet owner must supply an up-to-date vaccination record to the community.
  • Residents/patients in isolation may not participate in Window Visits. New residents/patients admitted to the community will be in isolation for 14 days. Virtual Visits can be scheduled by contacting Activities Director Shavon Hicks at shicks@masonicky.com.
  • Visits will be immediately discontinued for a specified time if cases of COVID-19 are reported among the community residents or staff. 

Visits may be scheduled here.

Sam Swope Care Center, Crescent Grove Memory & Personal Care and Grove Pointe Assisted Living Visit Locations

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