Visitor Guidelines

We understand how important it is to stay connected, especially during this time. We are excited to offer social distancing visit opportunities for families/friends to connect with their loved ones. In order to safeguard and protect our residents/patients, we have set forth the following guidelines for each community.  

Crescent Grove Memory & Personal Care Community: Window and Virtual Visits

  • Window visits will be set up by appointment on Monday through Friday, 9 – 11 am and 1 – 4 pm. Scheduled visits will be offered on Christmas Eve and Christmas Day. Please schedule as soon as possible. No visits on Saturday or Sunday. 
  • Visits must be scheduled 24 hours in advance. Walk-in visits are not permitted.
  • Visits will be available each half hour in 15-minute increments.
  • Visit appointments are based on schedule time and not arrival time.
  • Visitors may only meet with one resident at a time.
  • Only one (1) visitor allowed per visit.
  • Residents and their visitors must wear masks while arriving at and while attending their visit. Visitors must bring their own mask.
  • Staff are required to monitor the visits, but will do their best to allow privacy.
  • Public restrooms and water fountains will be closed and are not available for visitors or residents to use.
  • Residents in isolation including any new residents/patients cannot participate in visits for a set amount of time. Virtual Visits can be scheduled by contacting Jenny Vermillion at jvermillion@masonicky.com.
  • Each resident/patient is allowed only one visit per month to make visit opportunities available for others.
  • Pets are allowed and must be on a leash.
  • Windows will not be open; you must bring a mobile phone to call a conference line to better hear and speak to the resident/patient.

Visits may be scheduled here.

Grove Pointe Assisted Living Community: Outdoor In-person Window and Virtual Visits

  • Window visits will be set up by appointment on Monday through Friday, 9 – 11 am and 1 – 4 pm. Scheduled visits will be offered on Christmas Eve and Christmas Day. Please schedule as soon as possible. No visits on Saturday or Sunday.
  • Visits must be scheduled at least 24 hours in advance. Walk-in visits are not permitted.
  • Only one (1) visitor allowed per visit.  
  • Visits will be available each half hour in 15-minute increments. Visit appointments are based on schedule time and not arrival time. Virtual visits are held in 30-minute increments.
  • All visits must allow for social distancing of six feet apart.
  • Staff will sanitize the visiting location between each visit.  
  • Each resident is allowed only one visit per month to make visit opportunities available for others. 
  • Visitors should arrive five minutes before your scheduled appointment to complete the Visitor Attestation Form.
  • Visit appointments are based on schedule time and not arrival time.
  • Residents and their visitors must wear masks while arriving at and during their visit. Visitors must bring their own masks.
  •  Staff are required to monitor visits, but will do their best to allow privacy.
  • Residents in isolation cannot participate in visits. Virtual Visits can be scheduled at masonichomesky.com/visit/.   
  • Pets are allowed, must be on a leash.
  • Public restrooms will be closed and not available for visitors or residents to use.
  • Windows will not be open. You Must bring a mobile phone to call a conference line to better hear and speak to the resident/patient.

Visits may be scheduled here. 

Sam Swope Care Center: Window Visits

  • Window visits may be scheduled Monday, Wednesday, Friday from 9 to 11 am and 1 to 4 pm. . Visits will be offered on Thursday, Dec. 24. Visits will not be available on Friday, Dec. 25. No visits on Saturday or Sunday.
  • Visits must be scheduled 24 hours in advance. Walk-in visits are not permitted.
  • Visits will be available each half hour in 15-minute increments.
  • Visit appointments are based on schedule time and not arrival time.
  • Visitors may only meet with one resident at a time. Only one (1) visitor allowed per visit.
  • Residents and their visitors must wear masks while arriving at and while attending their visit. Visitors must bring their own mask.
  • Staff are required to monitor the visits, but will do their best to allow privacy.
  • Staff will sanitize the visiting location between each visit.
  • Public restrooms and water fountains will be closed and are not available for visitors or residents to use.
  • Residents in isolation including any new resident/patient admitted to the community cannot participate in window visits. Virtual Visits can be scheduled by contacting Amanda Dowdle at adowdle@masonicky.com.
  • Each resident/patient is allowed only one visit per month to make visit opportunities available for others.
  • Pets are allowed and must be on a leash.
  • Windows will not be open; you must bring a mobile phone to call a conference line to better hear and speak to the resident/patient.

Visits may be scheduled here.

Meadow and Miralea Active Lifestyle Communities: In-person Visits

Outdoor, In-person Visits
  • Residents may have visitors on campus for outdoor, in-person, social-distancing visits, any day from 8:30 am to 5 pm. Visitors must exit campus before 5 pm.
  • Visits must occur outside of the community and allow for social distancing of at least 6 feet. Visitors are not permitted inside a resident’s apartment.
  • Residents and visitors must wear masks.
  • Pets are allowed for outdoor visits only. Pet must be on a leash and distance six feet from resident.
  • If needed during an outdoor visit, restrooms are available during normal Concierge hours of Monday – Friday, 7 am to 8 pm and Saturday and Sunday, 10 am to 4 pm. A Visitor Attestation Form must be completed upon entry. Note: Masonic’s Independent Living communities close at 2 pm on Christmas Eve and are closed on Christmas Day. There will be no access to the communities. Avoid socializing in groups that do not readily allow for appropriate 6-foot physical distancing. Proper distancing is not always possible for both residents and visitors to visit together on first-floor patios.
  • Try to coordinate deliveries at the same time as visits to help limit traffic onto the campus.
 Prescheduled Indoor Visits
  • In-person, indoor visits may be scheduled Monday through Friday from 8 am to 7 pm and Saturday and Sunday from 11 am to 2 pm.
  • Only two (2) visitors are allowed per visit.
  • In-person, indoor visits must be pre-scheduled at least 24-hours in advance.
  • All visitors must arrive at least 5 minutes prior to their visit to complete a Visitor Attestation Form.
  • Walk-in visits are not permitted.
  • In-person visits can be scheduled by contacting the concierge at your loved one’s community.
    • Meadow Concierge: 502.340.2134
    • Miralea Concierge: 502.873.2330
    • Village Business Office: 502.894.0195
  • Virtual Visits can be scheduled by contacting: 

Village Active Lifestyle Community: In-person Visits

In-person, OUTDOOR Visits

  • Residents may have visitors on campus for in-person, outdoor social-distancing visits, any day from 8:30 am to 5 pm. Visitors must exit campus before 5 pm.
  • Pets are allowed but must be on a leash.
  • Visits must occur outside of the building. Visitors are not allowed in any buildings or foyers.
  • Residents and visitors must wear mask and maintain at least 6 feet of distance between each other.
  • Avoid socializing in groups that do not readily allow for appropriate 6-foot physical distancing. Proper distancing is not always possible for both residents and visitors to visit together on front.

In-person, INDOOR Visits

  • In-person, indoor visits must be pre-scheduled by calling the Village Business Office.
  • All indoor visits will take place in a specified room at the Village Business Office. Indoor visits are not permitted in any Village building, foyer or Resident apartment.
  • Only two visitors are allowed per visit.
  • Visitors should call the Resident when they arrive on campus so they have time to arrive at the Business Office in time for the appointment. Staff will sanitize the visiting location between each visit.
  • Visits can be scheduled Monday – Friday from 9 am to 4 pm. Note: Masonic’s Independent Living communities close at 2 pm on Christmas Eve and are closed on Christmas Day. There will be no access to the Village Business Office during that time.
  • Visitors must arrive 10 minutes prior to complete a Visitor Attestation Form in the Village Business Office.
  • Pets are allowed but must be on a leash. Pet owners must provide up-to-date vaccination records to the Village Business Office.

To schedule In-person, Indoor Visits or for questions, please contact the Village Business Office at 502.894.0195.

Masonic Home Shelbyville and Pillars Assisted Living: Window and Virtual Visits

  • ALL in-person scheduled appointments will be window visits until further notice.
  • Visits are available on Tuesdays, Wednesdays and Thursdays from 1 – 4 pm. 
  • Residents/patients in isolation may not participate in Window Visits. New residents/patients admitted to the community will be in isolation for a set amount of time. Virtual Visits can be scheduled by contacting Activities Director Shavon Hicks at shicks@masonicky.com.

Visits may be scheduled here.

Sam Swope Care Center, Crescent Grove Memory & Personal Care and Grove Pointe Assisted Living Visit Locations

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