Masonic Homes Kentucky COVID-19 Action Response Plan

Please continue to check this blog daily, as we are always making updates.

If you have any questions, please contact or Compliance Hotline at 502.340.2390 or

If you are a Masonic employee, your specific updates are here.

Masonic Homes Kentucky has gathered together resources to help you seek support or to continue to provide support and stay connected to your aging parents or loved ones. View the full guide here.

Masonic continues to receive guidance on ways to limit our community’s exposure to coronavirus COVID-19. We have great trust in the health care regulators making these recommendations as they are also prioritizing your safety and well-being. During this time of great concern, Masonic’s leadership and employees are resilient and prepared. In general, the more things and people that we have coming and going from our campuses and communities, the more opportunities we all have for exposure. Out of an abundance of caution, the following measures will be put into place Friday, March 20, 2020 to protect our residents and employee

As of noon on Friday, March 20,2020:

· Residents are encouraged to remain on campus. Residents who travel off campus, for any reason other than a doctor’s visit, will be required to self-quarantine off campus for 14 days. The resident must provide a note from their physician upon their return.

· The U.S. Post Office on the Louisville Campus remains open, but all customers must complete a Wellness and Travel Screening and must enter through the main entrance. They have, of course, had a drop in business and their hours may change.

· Campus mail will be sanitized and delivered to individual residents or community mailboxes with a minimal delay.

· Meal delivery services and any needed groceries will be provided by each community. Restaurant or personal meal deliveries will not be permitted. All general groceries or other personal/household deliveries – not specific to the individual – will be considered donated supplies and will contributed to campus operations.

· All deliveries to campus (including UPS, FedEx and Amazon) will be collected at the Gate House by Security. It will be sanitized and delivered to your individual residence. Grocery items will be provided by each community. Outside deliveries for individual residents – including meals and groceries – will not be permitted.

· Free laundry services will be available for all residents, including personal items. Personal laundry drop offs will no longer be accepted. We know this is a big responsibility. We are preparing to meet the demand. Communities with coin laundry facilities, will have no charge for use of these machines.

· Prescription deliveries will be sanitized and delivered to individual residents. Please call your community’s executive director to arrange for Masonic to pick-up prescriptions at your pharmacy. You are encouraged to request a 30 day or more fill of any needed medications. Many insurance providers are allowing multi-month and more immediate refills because of COVID-19.

· All vendor deliveries for community provisions – food, household items, office and medical supplies – will be delivered to the exterior community door or loading dock and we will bring it into the community.

· New admissions to our health care centers and new move-ins to our independent living communities will be permitted, following a Wellness and Travel screening.

· Recreational walkers, biker riders and dog walkers — who are not employees or residents – will be temporarily prohibited from using our campus. If you need to make arrangements for your pets, please contact your community executive director.

· Rehabilitation therapy services will temporally close for off-campus outpatient guests.

· Access to the Corporate Resource Center is restricted. Accommodations have been made for most corporate support staff to work from home. Phone calls to corporate will be redirected to an offsite employee.

Masonic Homes Kentucky has made the proactive decision in accordance with the Centers for Disease Control and Prevention (CDC) recommendation to prohibit visitors at all Masonic Homes Kentucky’s Louisville and Shelbyville communities.

Due to the recent report of coronavirus (COVID-19) in Kentucky, Masonic will be prohibiting all visitors to its Louisville and Shelbyville communities. We are closely following the recommendations of the CDC to proactively limit risk of exposure to our residents.

No residents or employees have reported exposure to COVID-19. As a precaution, visitors are not permitted at the following communities:

· Crescent Grove Personal Care & Memory Care

· Grove Pointe Assisted Living

· Miralea Active Lifestyle Community

· Meadow Active Lifestyle Community

· Sam Swope Care Center – Only patients receiving services are permitted at Fresenius Dialysis and Masonic Homes Rehabilitation Center

· Sproutlings Pediatric Day Care & Preschool

· Village Active Lifestyle Community

· Masonic Home Shelbyville

· Pillars Assisted Living Community at Masonic Home Shelbyville


Additional Masonic’s COVID-19 Action Response Plan Updates:

The past week has been a whirlwind with information and conditions changing minute by minute. Masonic Homes Kentucky’s management has been in constant contact evaluating, planning, anticipating and making decisions with the best interest of our residents, staff and children as our top priorities. We appreciate your patience and your family’s patience while we try very hard to maintain the well-being of our residents and staff during this unprecedented time. At this time, no resident or staff member has reported having coronavirus (COVID-19).

It’s times like these, we take great pride and appreciation in our talented and loyal employees and their commitment to your well-being. We are fortunate to have them on the Masonic team. When you see them, please join me in sharing your appreciation for their hard work – but only from a distance.

Additional details and answers to frequently asked questions are outlined below. You will hear from us frequently, but if you or your family have questions or concerns, please call our Masonic COVID-19 Compliance Hotline at 502.340.2390.


Increased Wellness and Travel Screening

Following recommendations from the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid, Masonic is implementing additional wellness and travel screening measures beginning Monday, March 16. Any individuals entering our campuses, including residents, will be screened for temperature, specific symptoms (cough, shortness of breath and sore throat), and recent travel.

At the Louisville Campus, we have established a screening checkpoint during times of higher traffic. Follow the signs posted on campus. If the checkpoint is not open, you will be screened at the Gate House. In Shelbyville, the screening will be performed at the front desk of the Main Entrance.


Practice hand hygiene and social distancing

• Wash your hands often with soap and water for at least 20 seconds especially after you

have been in a public place, or after blowing your nose, coughing, or sneezing.

• If soap and water are not readily available, use a hand sanitizer that contains at least

60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

• Avoid touching your eyes, nose, and mouth with unwashed hands.

Social distancing

Putting distance between yourself and other people helps prevent exposure and the spread

of COVID-19. This is especially important for older adults and those with serious chronic conditions including heart disease, diabetes and lung disease. Ways to protect yourself:

• stay home if possible

• avoid people who are sick

• avoid places with more than 25 people

• keep a 6-feet distance between you and others to help prevent the spread of germs


Care Clinic available for routine care

In the midst of COVID-19, Care Clinic, located on the Louisville Campus, is offering same or next day appointments in a more limited setting. Care Clinic provides an alternative for medical assessment and treatment without having to leave the campus and fewer opportunities for exposure. It is staffed by a board-certified primary care physician and a team of licensed clinical providers.

Care Clinic hours are Monday, Wednesday and Friday, 8:30 am to 5 pm. To schedule an appointment, call 502.873.2356. If you are experiencing a medical emergency, call 911 for more immediate help.


FirstLight Home Care

While most private caregivers are prohibited from visiting residents in our health care communities, FirstLight Home Care is available to provide any needed services. All FirstLight caregivers are Masonic employees and required to follow the same guidelines as any other employee. If you need home care assistance, call FirstLight at 502.434.3030.


Staying Informed

As we continue to address the coronavirus (COVID-19), here are some ways to stay current with how we are responding to COVID-19.

Masonic Reach Alert

Masonic has created Reach Alert groups that allow residents and their family members to receive campus-specific urgent updates. Please join the Masonic Reach Alert group by following these steps:

1. Go to

2. Login if you already have an account OR click ‘login’ and select ‘register’

3. Select contact methods and choose how you prefer to be contacted, i.e. by phone call, text message or email.

4. Click ‘Join Network’ on the far right hand side

5. Type in Masonic Home as the Network Name, select it once it appears

6. Select the appropriate location/group to join

Follow Masonic Homes Kentucky on social media

Like and follow us on Facebook and Twitter to stay up-to-date on what we share with the public.

Other actions Masonic has taken or implemented last week:

• Continual monitoring of recommendations and regulations made by the Centers for Disease Control and Prevention, Kentucky Department of Public Health, and other health care, government and industry regulators

• Prohibited visitors to our campuses

• Re-educated staff and vendors about the importance of hand hygiene and safe, social distancing

• Suspended all resident life-enrichment and other gatherings

• Wellness and Travel screening for employees and vendors, with increased measures implemented on Monday

• Coordinated with local restaurants to more safely deliver meals on campus

• Directing nonessential operational meetings to an offsite location or teleconference

• Identified backup staff for all key positions including security and maintenance

• Instructed community executive directors to notify corporate of any employee facing challenges at home including accommodations for time off, especially if they have symptoms or test positive for COVID-19

• Twice daily conference calls and once daily calls with corporate and community leadership to address COVID-19 response

• Staggered office hours of essential corporate staff and maintaining separation of executive directors to reducing the risk of exposure and future operational breakdowns

• Created accommodations for employees with school-age children by offering sitter services managed by certified, local teachers



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